jj55 Privacy Policy

01 Introduction

jj55 is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We take the privacy of our players seriously and are committed to handling your personal data with the highest standards of care, transparency, and security.

This Privacy Policy applies to all personal data collected through the jj55 website at jj55.one, the jj55 mobile platform, and any other jj55 service or communication channel, including live chat, email, and promotional communications.

By registering a jj55 account, making a deposit, or simply browsing the jj55 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the jj55 platform.

This policy should be read alongside the jj55 Terms & Conditions, which govern your overall use of the jj55 platform.

02 Data We Collect

jj55 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration Data

When you create a jj55 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to verify your identity, comply with PAGCOR regulations, and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR requirements, jj55 may request copies of government-issued identification documents such as a Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's license. We may also request proof of address and proof of payment method ownership.

2.3 Financial Data

jj55 collects transaction data related to your deposits and withdrawals, including payment method details (GCash account number, PayMaya account, BPI, BDO, or Metrobank account details), transaction amounts in Philippine Peso (PHP / ₱), and transaction timestamps. Full payment card numbers are never stored on jj55 servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on jj55, including games played, wagers placed, wins and losses, session durations, and responsible gaming tool usage. This data is used to operate your account, detect problem gambling patterns, and comply with regulatory reporting requirements.

2.5 Technical & Device Data

When you access jj55, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6 Communications Data

If you contact jj55 via live chat, email, or any other channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

03 How We Use Your Data

jj55 uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

jj55 will never use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Any automated fraud detection flags are reviewed by a jj55 compliance team member before action is taken on your account.

04 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), jj55 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, financial data, and gaming activity is necessary to perform the contract between you and jj55 — i.e., to operate your account and provide gaming services.
• Legal obligation: jj55 is required by PAGCOR regulations and Philippine AML laws to collect and retain KYC data, transaction records, and gaming activity logs for specified periods.
• Legitimate interests: jj55 processes technical and device data for fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Where jj55 sends you promotional communications or uses cookies beyond strictly necessary categories, we rely on your explicit consent, which you may withdraw at any time.

05 Data Sharing & Disclosure

jj55 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

5.1 Service Providers

jj55 engages trusted third-party service providers to assist in operating the platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on jj55's instructions and in accordance with applicable data protection law.

5.2 Regulatory Authorities

jj55 is required to share certain player data with PAGCOR and other Philippine regulatory and law enforcement authorities upon lawful request. This includes transaction records, KYC documentation, and gaming activity logs as required by applicable regulations.

5.3 Legal Requirements

jj55 may disclose your personal data if required to do so by a court order, subpoena, or other legal process, or where disclosure is necessary to protect the rights, property, or safety of jj55, its players, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jj55's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

06 Cookies & Tracking Technologies

jj55 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used on jj55:

• Strictly necessary cookies: Required for the jj55 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations. Disabling these may affect your jj55 experience.
• Analytics cookies: Help jj55 understand how players use the platform so we can improve it. Analytics data is aggregated and anonymised where possible. These require your consent.
• Marketing cookies: Used to deliver relevant promotional content to you based on your gaming preferences and activity. These require your explicit consent and can be withdrawn at any time through your jj55 account settings.

You can manage your cookie preferences through the jj55 cookie settings panel, accessible from the footer of the jj55 platform. Note that disabling strictly necessary cookies will prevent you from using the jj55 platform.

07 Data Retention

jj55 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and KYC data: Retained for a minimum of 5 years following account closure, in accordance with PAGCOR regulations and Philippine AML requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Gaming activity logs: Retained for 3 years from the date of each gaming session, or longer if required for an ongoing regulatory investigation or dispute.
• Customer support communications: Retained for 2 years from the date of the last communication, or until any related dispute is fully resolved.
• Marketing consent records: Retained for the duration of your account and for 1 year following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Data Security

jj55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and jj55 servers
• AES-256 encryption for sensitive data stored at rest
• Multi-factor authentication options for all jj55 player accounts
• Regular penetration testing and security audits by independent third parties
• Role-based access controls limiting jj55 staff access to personal data on a need-to-know basis
• 24/7 security monitoring and intrusion detection systems
• Secure data centres with physical access controls

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jj55 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

09 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jj55:

• Right to be informed: You have the right to be informed about how jj55 collects and uses your personal data — which is the purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data jj55 holds about you. jj55 will respond to access requests within 15 business days.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by jj55. You can update most account information directly through your jj55 account settings.
• Right to erasure: Subject to our legal retention obligations, you have the right to request deletion of your personal data. Requests will be assessed on a case-by-case basis.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications through your jj55 account settings or by contacting support.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe jj55 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the jj55 Data Protection Officer via the contact details in Section 13 of this policy. jj55 will respond to all privacy rights requests within 15 business days of receipt.

10 Children's Privacy

The jj55 platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. jj55 does not knowingly collect personal data from individuals under the age of 21.

If jj55 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete all associated personal data, and forfeit any balances held in the account. Any winnings accrued by an underage user will be forfeited in full.

11 Third-Party Links

The jj55 platform may contain links to third-party websites or services, such as payment provider portals. jj55 is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party site you visit before providing your personal data.

The inclusion of a link to a third-party website on the jj55 platform does not constitute an endorsement of that website or its privacy practices by jj55.

12 Policy Updates

jj55 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, jj55 will notify registered players via email or a prominent notice on the jj55 platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jj55 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you must cease using jj55 and may request account closure.

The most current version of this Privacy Policy is always available at jj55.one/privacy-policy.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jj55 handles your personal data, please contact the jj55 Data Protection Officer (DPO):

• Live Chat: Available 24/7 through the jj55 platform — fastest response
• Email: [email protected]
• Response time: All privacy requests acknowledged within 2 business days; resolved within 15 business days

If you are not satisfied with jj55's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.